1. General Policy

1. Eligibility for Refunds and Returns
   • Due to the perishable nature of our products, we only accept returns and provide refunds for items that arrive damaged, defective, or incorrect.
2. Non-Returnable Items
   • We do not accept returns for items that are not damaged or defective, or if the return is requested due to a change of mind.

2. Damaged or Defective Products

1. Inspection Upon Delivery
   • Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect so that we can evaluate the issue and make it right.
2. Reporting Issues
   • To report a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery at:
     • Email: info@frostyandmills.com
     • Phone: (+356) 77405001
   • Provide your order number, a description of the issue, and photos of the damaged or defective item.
3. Resolution
   • Once we receive your report, we will evaluate the issue and offer one of the following resolutions:
     • Replacement of the damaged or defective item
     • Refund to your original payment method

3. Incorrect Orders

1. Reporting Incorrect Orders
   • If you receive an incorrect item, please contact our customer service team within 48 hours of delivery at the contact details above.
2. Resolution
   • We will arrange for the correct item to be sent to you at no additional cost. If the correct item is unavailable, we will issue a refund.

4. Refund Process

1. Refund Method
   • Refunds will be processed to the original payment method used during the purchase.
2. Processing Time
   • Please allow 5-10 business days for the refund to be processed and reflected in your account.

5. Shipping Costs

1. Non-Refundable Shipping Costs
   • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
2. Return Shipping Costs
   • If a return is necessary due to our error, we will cover the return shipping costs. We will provide you with a return shipping label and instructions on how to return the item.

6. Contact Information

• Email: info@frostyandmills.com
• Phone: (+356) 77405001